Support



Troubleshooting by Phone

• Phone troubleshooting carries a minimum charge of $20, which covers the first 20 minutes
• Some problems are too complex to address over the phone.  If, after 20 minutes, we still haven't solved your problem, I suggest that we schedule a house call.
• Follow-up house calls are eligible for a $10 discount.
• Phone troubleshooting should take place during normal business hours (see home page)

Emergency Services

• Emergency Services are when the client requires a same-day or weekend on-site appointment.
• These services are billed at $80 an hour and have a two-hour minimum.